Terms & conditions

About these terms

These terms govern your use of this website and the travel services Micron Tours & Travels arranges for you. By sending us an enquiry, accepting a quotation or making a booking through us, you accept them on behalf of everyone travelling on that booking.

Please read them alongside our privacy policy.

Our role

Micron Tours & Travels acts as an agent. We arrange travel that is delivered by other companies — airlines, hotels, resorts, tour operators, transport providers and insurers, referred to here as suppliers.

Your contract for the travel itself is with the supplier, on that supplier’s own booking conditions. Our contract with you is for arranging it: finding options, quoting, booking, and supporting you through the trip. We tell you which supplier you are booked with, and we pass on their conditions before you confirm.

Enquiries and quotations

A quotation is an offer of what we can arrange at the time we prepare it. It is not a booking and it is not a guarantee.

• Fares, room rates and package prices change constantly and are subject to availability at the moment of booking
• Every quotation states what it includes and excludes, and how long it is valid for
• If a price or availability changes before you confirm, we tell you and re-quote — you are free to walk away

Quotations are free. We do not charge a service fee for preparing one.

Booking and confirmation

A booking exists only when both of these have happened:

• You have accepted the quotation in writing, by message or email
• The deposit or full payment we have asked for has reached us, and we have issued you a written confirmation

Until we send that confirmation, nothing is held. Please check every detail on the confirmation as soon as you get it — names, dates, times, airports, room types — and tell us immediately if anything is wrong. Corrections made later may cost money or may not be possible at all.

Prices and payment

Prices are quoted in Indian Rupees unless we state otherwise, and include taxes and charges only where the quotation says so.

We accept payment only through our verified banking and payment-gateway channels, and we issue a receipt for every amount received. We will never ask you to transfer money to a personal account. If you receive such a request, do not pay it — call the shop on 93222 40978 and check.

Where a supplier requires the balance by a certain date, we tell you that date in writing. If payment is not received by then, the supplier may cancel the booking and their cancellation charges will apply.

Price changes after booking

Once a booking is confirmed and paid in full, the price is fixed, except where a supplier or authority imposes a charge outside our control — for example a fuel surcharge, a government tax or a currency-linked adjustment permitted by the supplier’s conditions. We pass such charges on at cost and show you the evidence.

Changes and cancellations

If you need to change or cancel, tell us as early as you can, in writing.

What it costs depends entirely on the supplier’s rules for your specific fare, rate or package. Some tickets and rates are fully non-refundable; others allow changes for a fee. We set out the applicable rules in writing before you confirm the booking, so you know where you stand.

Where a refund is due, we claim it from the supplier and pass it to you once received, less any charges the supplier applies. Supplier refunds can take time; we chase them and keep you updated.

If the supplier cancels

If an airline, hotel or operator cancels or materially changes your arrangements, we tell you as soon as we know and help you take up the alternatives or refund they offer under their conditions.

Passports, visas and health

You are responsible for holding valid travel documents. That means:

• A passport with enough validity remaining for your destination — many countries require six months beyond your return date
• The correct visa or travel authorisation for every country you enter or transit
• Any vaccination or health certificate your destination requires

We advise you on what is needed and can help with visa applications, but we cannot guarantee that a visa will be granted. A refused or delayed visa does not entitle you to a refund of supplier charges. Give us the exact spelling of every traveller’s name as printed on their passport — airlines charge to correct name errors, and some will not correct them at all.

Travel insurance

We strongly recommend travel insurance for every trip, taken at the time of booking rather than close to departure. It is the only protection against medical costs abroad, trip cancellation, delays and lost baggage.

We can arrange a policy for you. If you arrange your own, please make sure it covers your destination, the full duration and any activity you plan to do.

Your responsibilities

To keep your trip running smoothly, you agree to:

• Give us accurate details and tell us promptly if anything changes
• Reach airports, stations and pick-up points by the times stated on your documents
• Follow the rules and laws of the places you visit and the conditions of carriage of your airline or operator
• Tell us at the time of booking about any medical condition, disability or accessibility need, so we can check what is possible

Our liability

We take care in selecting suppliers and in arranging your travel, and we are responsible for doing our own job properly.

We are not liable for the acts, omissions, delays, defaults or insolvency of a supplier, or for anything outside our reasonable control — including weather, natural events, strikes, air-traffic restrictions, civil unrest, epidemics, government action and airline schedule changes. Claims arising from the travel itself lie against the supplier under their conditions and the international conventions that apply to them.

Where we are found liable, our liability is limited to the value of the fees you paid us for arranging the booking. Nothing in these terms limits liability that cannot be limited under Indian law.

Using this website

The content, layout, brand marks and photographs on this website belong to Micron Tours & Travels or are used with permission. Please do not copy or reuse them without asking.

We keep the information here accurate and current, but destinations, prices and availability change; nothing on these pages is an offer capable of acceptance. Where we link to another website, we are not responsible for its content or its privacy practices.

Governing law

These terms are governed by the laws of India. Any dispute arising out of them or out of travel we arrange is subject to the exclusive jurisdiction of the courts at Thane, Maharashtra.

Contact us

If anything here is unclear, or you want a term explained before you book, ask us:

• Phone — 93222 40978, 97025 63334 or 022 4572 9854
• WhatsApp — 93222 40978
• In person — Shop No. G5, Centura Square, Road No. 27, Wagle Estate, Thane West