Privacy policy

Who we are

Micron Tours & Travels is a travel agency operating from Shop No. G5, Centura Square, Road No. 27, Wagle Estate, Thane West, Maharashtra, India. We arrange flights, hotel stays and tour packages for travellers in India and abroad.

This policy explains what personal information we collect through this website and when you contact us, why we need it, who we share it with, and the control you have over it. It applies to this website and to enquiries you send us by phone, WhatsApp or email.

What we collect

When you submit the enquiry form on this website, you give us:

• Your full name
• Your mobile number
• Your departure city and destination
• The number of travellers and your budget range
• Anything you write under special requirements — which may include travel dates, meal preferences, accessibility needs or health information

If you contact us by phone, WhatsApp or email instead, we hold whatever you choose to tell us in that conversation.

When you go on to make a booking, we collect what the airline, hotel or operator needs to issue it — typically passport details, date of birth, gender, nationality and, where relevant, visa and insurance information.

Information collected automatically

This website does not set cookies of its own and does not run analytics or advertising trackers. Our web host records standard server logs (IP address, browser type, pages requested, timestamps) for security and reliability.

Why we use it

We use your information only to:

• Reply to your enquiry and prepare a quotation
• Make and manage the bookings you ask us to make
• Contact you about a trip you have booked with us — schedule changes, reminders, documents
• Keep the accounting and tax records the law requires us to keep
• Deal with complaints, refunds and disputes

We do not sell your information, and we do not send you marketing messages unless you ask us to.

Our basis for using it

We process your personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under it.

For enquiries and bookings, our basis is the consent you give by sending us your details and asking us to act. For accounting and tax records, our basis is our legal obligation. You can withdraw consent at any time — see your rights — though withdrawing it may mean we cannot complete a booking already in progress.

Who we share it with

To arrange travel, we have to pass your details to the suppliers involved. Depending on the trip, that can include:

• Airlines and their global distribution and booking systems
• Hotels, resorts, apartment operators and destination management companies
• Tour operators, transport providers and local guides
• Visa processing centres and embassies, where you have asked us to help with an application
• Travel insurance providers, where you take a policy through us
• Payment gateways and our bank, to process payment

Service providers

The enquiry form on this website is delivered to our inbox by FormSubmit, a form-relay service. Your form submission passes through their servers on its way to us. Web fonts on this site are loaded from Google Fonts, which receives your IP address as part of that request.

Transfers outside India

If you are travelling abroad, the airline, hotel or operator will usually be outside India, and your details will be sent to them in that country. Some of the service providers above also operate servers outside India. We share only what is needed for the booking or the service in question.

Legal disclosure

We will disclose information where the law, a court or a government authority requires it.

How long we keep it

We keep enquiry details for as long as we are actively in touch with you about a trip, and for a reasonable period afterwards in case you come back to us.

Booking and payment records are kept for the period Indian tax and accounting law requires, which is currently eight years from the end of the relevant financial year. After that we delete or anonymise them.

If you ask us to delete your information, we will, except where we are legally obliged to keep a record.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal data of yours we hold and who we have shared it with
• Correct anything that is inaccurate, incomplete or out of date
• Delete personal data we no longer need for the purpose you gave it for
• Withdraw a consent you previously gave
• Nominate someone to exercise these rights on your behalf if you die or become incapacitated

Call or WhatsApp us on the number below, or write to us at the shop. We will respond as quickly as we can, and in any case within the timeframe the law sets. There is no charge.

How we protect it

We limit access to your details to the people in our team who need them to arrange your travel. Payment is taken only through verified banking and payment-gateway channels — we will never ask you to transfer money to a personal account, and any message asking you to do so is not from us.

No method of transmission over the internet is completely secure. If we ever become aware of a breach affecting your personal data, we will notify you and the Data Protection Board of India as the law requires.

Children's information

We do not knowingly collect information directly from anyone under 18. Where a booking includes a child, we collect their details from the parent or guardian making the booking, and use them only for that booking.

Changes to this policy

We may update this policy as our services or the law change. The date at the top of this page shows when it was last revised. Material changes will be reflected here before they take effect.

Contact and grievances

For any question about this policy, or to exercise any of the rights above, contact our Grievance Officer:

• Phone — 93222 40978 or 022 4572 9854
• WhatsApp — 93222 40978
• Post — Shop No. G5, Centura Square, Road No. 27, Wagle Estate, Thane West, Maharashtra, India

If you are not satisfied with how we have handled your grievance, you may escalate it to the Data Protection Board of India.